The Resilience Centre was established in late 2005 by Social Welfare Bureau as a response to the potential problems arising from the development of the gaming industry. In 2016 the name of the center has changed to "Problem Gambling Prevention and Treatment Division - The Resilience Centre ", which aims to provide counseling services to people affected by gambling addiction problems and to their families and, through community prevention activities, reduce the possible harm caused to these individuals.
The services include:
1) Face-to-face counseling – Assessing the level of harm caused by gambling addiction in order to enable affected individuals to change their behavior, control their emotions, improve relationships with their families and rebuild a healthy lifestyle, as well as to prevent gambling relapse.
2) Telephone counseling – The Problem Gambling Counselling Hotline 28323998 provides counseling services to the citizens.
3) Financial Counselling – Providing financial advisory service for those who need it (by appointment).
4) Community Awareness Activities – Raising awareness of the problems caused by gambling addiction and how to get help, using different types of media, namely posters, brochures, mobile applications and TV adverts, among others.
5) Lectures and activities at Community Level – Conducting educational talks and activities on personal financial management and the prevention of gambling addiction.
6) Special Project on Community Education – Subsidizing private welfare institutions to develop problem gambling prevention plans designed for different groups, as those previously developed, namely ”Personal Finance Awareness Plan”, “Smart Teen Plan” and “Rainbow Life Gaming Industry Employees Service Program”.
7) Responsible Gambling Awareness – Conducting activities for public awareness surrounding responsible gambling, in collaboration with other stakeholders; to develop “Responsible Gambling Information Kiosks“ to be placed in the casinos and in the counseling centers, in order to provide information on responsible gambling, the risks of gaming, problem evaluation, the self-exclusion request and how to get help, among others.
8) Professional Training – Since 2014, and in collaboration with the Gaming Inspection and Coordination Bureau, the University of Macau and the Macau Polytechnic Institute, the “Training course for Professional Certification in Gambling Counseling” has been carried out, as well as other continuing education courses for social workers and Macau’s counseling agents.
24 Hours Gambling Counseling Hotline :28230101